Refund policy

Returns & Exchanges Policy

Please review your order carefully before placing it.

Submitting a return or exchange request does not mean your return or exchange has been approved.

Our return portal is only a request submission tool. It does not automatically approve returns, reserve exchange inventory, deduct inventory, guarantee a refund, guarantee store credit, or guarantee a replacement item.

A return or exchange is only approved once you receive written approval from an Anime Gear Guru customer support representative by email. Approval to send an item back does not guarantee a refund or exchange; final acceptance is subject to inspection.

Returns and exchanges are not guaranteed unless they have been reviewed and approved by our customer support team.

All returns and exchanges must be approved by our support team before anything is shipped back. Any item shipped back without written approval from customer support may be refused, returned to sender, or ineligible for refund or exchange.

For any return or exchange questions, please contact us at support@animegearguru.com before shipping anything back.

If you do not receive a response, please check your spam, junk, or promotions folder, as emails may be filtered depending on your email provider.

Customers are responsible for checking their inbox, spam, junk, and promotions folders for support responses. Failure to see or respond to an email does not automatically extend return windows or guarantee approval.

If you still have not received a response, you may DM our Instagram account or any of our official social media accounts. Social media messages cannot approve returns or exchanges directly. However, a manager may forward your message to our customer support team for review.

International Orders

International orders are not eligible for refunds or exchanges unless the customer covers all shipping costs both to and from the designated return location.

Please make sure your order details, size, and shipping information are accurate before checking out.

Sale, Clearance, and Promotional Items

Sale, clearance, and promotional items are not eligible for returns or exchanges.

This includes, but is not limited to:

• 50% off sales

• Buy One Get One offers

• Clearance specials

• Promotional discounts

Exceptions may be made only if there was an error on our end, such as the wrong item being sent, or if approved by management.

Pre-Order Items

Shop with confidence. We offer a 100% money-back guarantee on all pre-order items before they ship.

Once a pre-order item has shipped, it will follow our standard return and exchange policy.

Return Requirements

Since your gear may ship from an outside warehouse, return instructions may vary. Please contact support before starting a return.

1. Items must be returned within 30 days of delivery.

2. Once a customer receives the initial return label, they have 14 days to ship out the product. After 14 days, the return label may be voided and the return may no longer be accepted.

3. Returned merchandise must be unworn, unused, and in its original condition and packaging, with all original tags still attached. Please keep the tags attached while checking the fit.

4. Intimates and swimwear cannot be returned.

5. If your order included promotional items, all promotional items must be returned with the original item to receive a full refund. If not all items are returned, only a partial refund may be issued.

Exchanges

Exchange items are subject to availability.

Submitting an exchange request does not reserve inventory unless confirmed by an Anime Gear Guru team member. If the requested size, item, or variant is unavailable, customer support may offer store credit, another available option, or deny the exchange depending on the order’s eligibility.

Return Inspection & Applicable Fees

All returns and exchanges are subject to inspection once received.

Items that are worn, washed, damaged, altered, missing tags, missing original packaging, or otherwise not in their original, resellable condition may be denied or, if accepted, subject to restocking and/or cleaning fees totaling $50–$100, depending on the condition of the item.

If your item does not pass inspection, we will contact you to explain the inspection results, whether the return or exchange can still be accepted, and any applicable fees before proceeding.

You may choose to have the item shipped back to you instead of proceeding with a return or exchange that carries these fees. If the return or exchange is denied, you may also request to have the item shipped back to you.

The cost of shipping the item back to you is your responsibility and must be paid before we reship it. We will provide the shipping cost before requesting payment.

Return Packaging & Labels

Customers are responsible for providing their own packing and packaging materials. We do not provide or reimburse packaging costs.

Please package your item securely to help protect it during transit.

If we provide a USPS Ground Advantage return label, please use a plain cardboard box or sturdy shipping bag. USPS Priority Mail, Priority Mail Flat Rate, and Priority Mail Express packaging cannot be used with a Ground Advantage label.

You may reuse the original shipping box or bag if it is in good condition and appropriate for the service listed on your return label. Remove or completely cover all previous shipping labels and shipping barcodes before attaching your return label.

Shipping Costs

All shipping charges, including regular shipping and expedited shipping, are nonrefundable.

Original shipping costs will not be reimbursed unless the item was delivered defective, damaged, or there was an error on our end.

If an item is shipped back to you following a failed inspection or denied return or exchange, you are responsible for the shipping cost as described above.

Fraud, Abuse, and Policy Misuse

We reserve the right to deny returns, refunds, or exchanges in cases of suspected fraud, abuse, policy misuse, chargeback abuse, or repeated return/exchange behavior.

If a payment dispute or chargeback is opened, we may be unable to continue processing a return, exchange, refund, or support request until the dispute is resolved.

If you have any questions about returning an item, please email us at support@animegearguru.com.